This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from DXCollection.com.sg (collectively, hereinafter “site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or PayPal information), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfil any orders placed through our Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we will use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site)

 

POLICY ON PROTECTING PERSONAL INFORMATION

  1. DXCollection will comply with the Laws.
  2. DXCollection will handle the Personal Information only to the extent necessary to achieve the purposes of use specified in this Privacy Policy.
  3. DXCollection will keep the Personal Information accurate and updated and appropriately discard such information without delay after achieving the purposes of use. Further, when it is required by Laws, Pokémon Group will set a retention period for Personal Information and discard without delay the Personal Information whose retention period has expired.
  4. DXCollection will strive to take any necessary and appropriate action for the security control of Personal Information including preventing any unauthorized access, leakage, falsification, loss and damage, etc.
  5. DXCollection will strive to continuously review and improve its measures for protecting Personal Information.

SHARING YOUR PERSONAL INFORMATION

  1. Disclosure is made with the customer’s consent.
  2. Disclosure or submission is made to the extent required by Laws.
  3. Disclosure is made in a manner that does not allow identification of individual customer, such as by statistical data.
  4. Disclosure or provision is made to a contractor (including contractors outside Singapore) to the extent necessary to achieve the purposes of use. In this case, DXCollection will perform all necessary and appropriate supervision over the contractor by taking measures such as entering into an agreement with the contractor on the handling of Personal Information.
  5. Such disclosure or provision is required for the protection of life, health or property of a customer or a third party and it is difficult to obtain prior consent.
  6. Personal Information may also be shared to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@dxcollection.com.sg